Selling meat on an empty tray: know when the practice is

A supermarket chain in São Paulo was notified by Procon-SP (Consumer Protection and Defense Foundation) on Tuesday (19) to explain the practice of selling meat on empty trays.

Customers reported on social networks that, when ordering the product at the market’s butcher shop, they only received an empty Styrofoam tray with a barcode label. Only after making the payment at the cashier did they have access to the purchased meat.

Also according to reports accepted by Procon-SP to make the notification, when questioning the reason for the practice to employees, consumers received an explanation that it would be to prevent theft.

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When is the practice abusive?

It was noteworthy that this behavior of the giant supermarket chain was only found in units located in peripheral neighborhoods – such as Jardim Ângela, in the south of São Paulo – and not in stores in the city’s rich regions.

In a statement to the press, the executive director of Procon-SP, Fernando Capez, stated that there is no doubt that the conduct “is discriminatory”.

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abuse identification

Practices like this are considered abusive and, therefore, violating the Consumer Defense Code when, instead of being implemented in a generalized and impersonal way, they follow criteria for distinguishing between one location and another.

According to the 2020 Inequality Map, 60% of the population residing in Jardim Ângela is black or brown.

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How to report?

By observing discriminatory practices on the part of stores – such as the application of different procedures according to the neighborhood or product inspection after passing through the checkout – the consumer can file a complaint with Procon-SP.

Just go to the website or application of the consumer protection agency.

“A company that subjects the customer to vexatious conduct and embarrassment is subject to a fine,” says Fernando Capez.

Edition: Daniel Lamir

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